Decision Making: Sanchit Group of Hospitals

XAT 2019 · DM · Hard · Decision Making

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Passage / data set

Read the following caselet and answer questions that follow:

Sanchit group of Hospitals seeks to improve the success rate and patient satisfaction rate by 100% in the next year. However, the management can't afford to send doctors for professional development outside the country nor afford purchasing more equipment. As an in-house measure, the managing board thought of having doctors with high patient satisfaction to mentor those with less. Most of the doctors found it an interference by the management, judgmental and an expression of distrust. There were, however, some isolated few who found it a novel way of learning from each other. The doctors felt the management should instead increase consultancy fees and spend more on recruiting more paramedics who could spend time with patients, rather than blame doctors and decided to call it quits. For the management, this would mean loss of patients.

Question 1 of 3

Consider the following actions:

  1. Conduct a survey of all stakeholders and ascertain their needs and suggestions.
  2. Build consensus among doctors and paramedics on a possible way forward.
  3. Prepare an action plan that details the road map along with financial implications.
  4. Design differential service packages based on the affordability of the patients.
  5. Run a brainstorming session among the leading doctors of the area.

Which of the following sequence of actions is most appropriate for the hospital administration in achieving their goal?

  1. A.

    5 , 4 , 2

  2. B.

    1 , 5 , 3

  3. C.

    4 , 2 , 1

  4. D.

    4 , 5 , 2

  5. E.

    1 , 2 , 3

Question 2 of 3

Which of the following decisions is most likely to satisfy all the stakeholders?

  1. A.

    Increase the income of doctors and paramedics, and the ambiance of the hospital.

  2. B.

    Give 30% discount on medicines purchased from the hospital store.

  3. C.

    Increase the income of doctors and the number of paramedics.

  4. D.

    Raise income of doctors and reduce the waiting time of patients.

  5. E.

    Allow doctors to choose patients based on income levels, thus profiting both patients and the organization.

Question 3 of 3

Given the current situation, which of the following is the most interactive and effective way to increase the learning among paramedics and doctors?

  1. A.

    Get doctors and paramedics with high satisfaction rates document their success stories for use of others.

  2. B.

    Encourage paramedics and doctors to pursue courses over MOOC platform, at their own cost, which shall be partially subsidized after successful completion.

  3. C.

    Ask doctors and paramedics with high satisfaction rate to give lectures to others before start of work.

  4. D.

    Implement professional development standards for staff linking it with an accountability framework.

  5. E.

    Create groups of paramedics and doctors, to meet everyday and discuss their insights and experience of the day.

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