MultiKrack Gen Z hiring and workplace dynamics

XAT 2026 · DM · Medium · Decision Making

Passage / data set

Read the following scenario and answer the THREE questions that follow.

MultiKrack, one of the oldest FMCG companies in Eastern India, was run by the Malhotras, a traditional business family, for generations. The organization believed that key positions should be held only by family members and close friends.

But, as the organization grew in size, the top management decided to bring in fresh thinking and fill key positions from premier management institutions. The need for such a decision was also brought upon by changes in consumer preferences, which the top management felt could be best handled by recruiting premier talent from the younger generation (Gen Z).

MultiKrack drew the best talent, from premier management institutions, by offering highly attractive salaries. The first batch of Gen Z management trainees joined MultiKrack. Anindita was one of the seven management trainees recruited. She reported to Uday, a senior manager, who directly reported to the top management.

Question 1 of 3

In one of the meetings, Uday was making a presentation on positioning their most popular product to make it more appealing to Gen Z. Unhappy with the discussion, Anindita candidly shared her concern regarding the assumptions Uday made about Gen Z. Uday immediately retorted: "Anindita, this is a discussion for adults. Kids, like you, should listen for a few months before sharing their opinion." Further, he remarked, "you Gen Z have opinions about everything regardless of the subject." Thereafter, he brushed aside any views Anindita attempted to share during the discussion. After the meeting, Anindita felt offended. However, when she discussed it with other management trainees, they did not find anything wrong with what Uday said. Even then, she decided to do something about such a treatment, since it would be seen as an approved behaviour.

Which of the following options will BEST help Anindita in taking an appropriate stand against Uday's behaviour?

  1. A.

    Urge other management trainees to petition the top management jointly with her.

  2. B.

    Meet up with the top management and lodge a formal complaint against Uday.

  3. C.

    Meet Uday in person and remind him why she, a Gen Z, was hired in the first place.

  4. D.

    Before actively participating in meetings, wait for a few months as Uday suggested.

  5. E.

    Ask her colleagues to talk to Uday on behalf of her.

Question 2 of 3

Anindita was passionate about bringing a change in her organization. Thus, she went thoroughly prepared for every meeting. However, she soon realized that her ideas were not taken up for discussions during meetings. She often felt looked down upon by Uday who dismissed her suggestions without even hearing them out. When she discussed her experience with other management trainees from other departments, she came to know that this was a common practice across MultiKrack. They wanted to do something about it; however, they were clueless about the course of action, since their seniors did not seem to be interested in listening to them.

Which of the following actions by the management trainees will be MOST effective in improving the treatment of Gen Z at MultiKrack?

  1. A.

    Focus on proving themselves professionally, and be patient until attitudes change in general.

  2. B.

    Reach out to the top management and explain how the attitude of the seniors is affecting their morale.

  3. C.

    Seek informal meetings with seniors belonging to Gen X and try to explain the Gen Z point of view.

  4. D.

    Create an informal support group to deal with the duress of handling the MultiKrack seniors.

  5. E.

    Confront their colleagues directly whenever they come across as unfair and rude.

Question 3 of 3

A few months passed. Anindita was a valuable member of her team and the top management was impressed with her. However, the other management trainees left the organization. In their exit interviews, they shared the condescending behavior of senior management as the reason for their departure. Some even left MultiKrack to join organizations that paid lesser than what MultiKrack paid. The top management understood that the seniors belonged to a different generation; they found it difficult to appreciate the intergenerational differences. The top management felt it was high time to do something about the senior management's behavior towards the juniors.

Which of the following actions, considered by the top management, will BEST enable change in the senior management's behavior?

  1. A.

    Keep management trainees in mostly independent roles to limit their interactions with senior management.

  2. B.

    Ask Gen Z to rate the senior management on their behavior every quarter.

  3. C.

    Hire more Gen Z and fast track them to senior management based on performance.

  4. D.

    Invest in diversity, equity and inclusion training, using mass exodus as a turning point for the organization to embrace.

  5. E.

    Issue a company-wide warning that any form of discrimination will result in disciplinary action.

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