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Trainer Allocation Dilemma at Humane Dynamix

XAT 2025 · Decision Making · Medium · Decision Making

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Passage / data set

Humane Dynamix is a Mumbai-based leadership training firm. Dheeraj takes charge as Training Assignment Officer (TAO). The CEO requests Dheeraj to ensure recently recruited young trainers get more opportunities to prevent talent attrition.

Question 1 of 3

Which of the following options should Dheeraj execute to BEST enable the young trainers to get more training opportunities, without affecting relationships with the client companies?

  1. A.

    Dheeraj should explore for those clients who would be comfortable working with the young trainers.

  2. B.

    Dheeraj should request the repeat clients to switch to the services of the young trainers who bring a lot of energy to their sessions.

  3. C.

    Dheeraj should mandate that the senior trainers must allow the young trainers to take at least thirty percent of their training sessions.

  4. D.

    Dheeraj should assign some of the repeat projects from the satisfied clients with particular senior trainers to the young trainers.

  5. E.

    Dheeraj should request the CEO to urge the senior colleagues in giving up some of their existing clients in the interest of others' careers.

Answer

C

Explanation

A mandatory co-training model (30% session share) allows young trainers to gain practical exposure under senior supervision without compromising client trust.

Question 2 of 3

Senior trainer Sudha Iyer lost long-standing clients to novice trainers without prior consultation, threatening her revenue. Which action would BEST help Sudha stop Dheeraj from assigning her programs to young trainers?

  1. A.

    She should approach the CEO and request that Dheeraj be removed from his role as the TAO.

  2. B.

    She should contact the client companies and ask them to reject Dheeraj's assigned trainers.

  3. C.

    She should confront the CEO and share that his concerns should not be addressed at the cost of her revenues.

  4. D.

    She should propose training the young trainers in her innovative methods so that they become independent in future.

  5. E.

    She should share with Dheeraj that assigning her client companies to novice trainers will lead to loss of those clients.

Answer

E

Explanation

Communicating business risk directly to the decision-maker (TAO) highlights the potential loss of key repeat accounts, prompting a logical review.

Question 3 of 3

Dheeraj assigned senior trainer Nandini's repeat client to novice Kirti. The client expressed dissatisfaction. What BEST can Nandini do to regain the client without appearing opposed to youth development?

  1. A.

    Tell the client that to ensure quality, they must demand her exclusively as the trainer for their upcoming training programs.

  2. B.

    Propose to Dheeraj that in future assignments with the client, Kirti be a co-trainer with Nandini to help improve her performance.

  3. C.

    Engage in a follow up conversation with the client, requesting that they communicate their concerns to the CEO of Humane Dynamix directly.

  4. D.

    Share the client's feedback with Kirti, and ask her to opt out of future training assignments with that client.

  5. E.

    Arrange a meeting with Dheeraj, informing him that she is aware of the situation, and Dheeraj's actions may lose the client for Humane Dynamix.

Answer

B

Explanation

Proposing co-training resolves the client's quality concerns by putting Nandini in charge while continuing Kirti's professional development.

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